This well no longer any number of the infinite potential that exists in the mathematical universe. But applying it to the English telephone context, more than one is neck veins swell, you will remove the bile and bilirubin will rise because of the anger it generates.
As mentioned in other entries in this blog, companies should ensure the common good, even maintaining a balance between their services and their profits, not left to invent to get us the rooms and make us not only see but check holes in our pockets. The "peel" is the "peel" it was said before and now continues, with much more intensity, "euro" is the "euro" and anything goes as long as increasing the income statement and hence profits. Costs "moral" very easily been avoided, if not openly ignored and the "image" that has the company or enterprise to customers and the general public is of little importance and is valued less.
When most of the users have a fee, not free by the way, allowing us to make calls to landlines at no extra charge, the "Timofonica" 900 numbers were invented to keep us going in a box. Well, not all the 900 since the same prefix 900 is free but not the 901 and the dreaded 902. We know that the numbers 901 and 902 are "virtual", ie not really exist estando apoyados en un número fijo convencional. Si conocemos el número fijo que se esconde detrás de uno de ellos, llamaremos sin coste adicional, repito que no gratis, pero si no somos capaces de dar con él nos costará unos dineros.
Las empresas se llenan la boca de decir que es por una mejora en su atención. Pero… ¿a quién engañan? La empresa que da servicio a la acometida de agua potable a mi domicilio, Aqualia, a la que yo y todos los vecinos hacían llamadas locales con o sin coste, cambió hace tiempo a un 902 alegando que era para una mejoría en el servicio. Se lo habrán creído ellos, porque lo que es los usuarios, no. Detrás de estos 90x están los ya conocidos como Celebrity CAU's, translated as care facility users, governed and maintained even by people outside the company itself, located anywhere in the world where out cheaper, and in some cases are difficult to understand, because his Castilian or English not just in Spain. I think we all know what I mean.
keep a personal crusade against the 902 and tried by every means to ascertain the number of fixed behind. For this I rely on Internet searches or by going directly to a website dedicated specifically to this issue that is http://www.nomasnumeros900.com/ . where the phone is not always obtained is valid because I thought that fixed calling, Miss "XXX" tells you that you can handle and you have to call when you call for 90x and then 90x in that you mentioned, the same lady " XXX "serves you well.
The company where I work now, calls to numbers 901 and 902 are inhibited, not possible to perform them. If working hours coincide with the time customer, you know, or looking for a cab or a nearby bar if you have a phone, which is very rare, or you use your mobile touch making it cost is, as my grandmother, to "piss and do not take drop. " Because
not forget that the rich English language has synonyms for all even for 902 numbers. This joke of looking for numbers but 15 has always been "pretty girl" but in my case the 902 is a synonym for "all operators are busy, please wait ... vd paying." Which is usually with Too often the reality of what happens when a 902 call. And when you've been waiting five minutes, you are the demons and do not know whether to hang up and try another time when you swear in Aramaic or continue waiting. Some companies, few, report the approximate time it takes to be treated and even tell the operators that are attention and calls outstanding at the time there before you. To give you an idea, but they are still merely patch the problem.
The last episode of my personal crusade has been with the insurer ASISA. I have sent a email asking specifically fixed number hiding after 902,010,010. The report on the Web nomásnúmeros900 not caught. I have answered that are lentils that the 902 allows for better care, and so on. etc. As usual, as if we sucked his finger.
Some companies are entering the ring and facilitate the two phones next to each other, so that the user to decide to which call. An example is the familiar Martínez pastry company that facilitates the packaging of the 902,585,677 or 938,409,202 products as your customer service and if you go to their website you find the surprise that gives you the 900,101,968, free. Mercadona also provides a 900 free. There are more examples and see if they learn all and this becomes common practice.
But there are also touch you nose in the opposite direction. For example, other companies in the country should lead by example, Iberdrola, beloved by some and hated by most, reports on its website a 902 for customer service but Pegaditas just below and get a 900 for shareholder information. That you will see the duster, Majete.
I will continue my crusade as much as possible, rather than by the cost, it is, but to eradicate the bill for my telephone service those annoying lines of information relating to 90x hated that I am forced to use.
0 comments:
Post a Comment