As advanced in the previous post, I will relate the events that happened to me regarding the purchase of my second ebook, after the break before a Papyre, and vicissitudes incurred for service of the English company that sells Grammata and were already reflected in the entry titled "Papyre" dated December 11, 2010.
Comparisons are odious but recent events I will describe below and which have caused me no little surprise and satisfaction
take on a dimension unusual in comparison with those. Although the story in chronological order is not the best for a written text, I will adopt them for better clarity and understanding.
| 30-OCT-2010 | had been reading in bed last night in my mail reader and dawn Papyre not work. After a month of "wrestling" with the service I give the device is lost. The details and specifics begin to look at the market to decide the purchase, making the decision to purchase a Kindle, the Amazon brand, which only be sold by mail through the Internet. It was the first purchase I did in the AMAZON website. |
| 14-DIC-2010 | purchase from the Amazon site. I am informed that due to the number of orders, the proximity of Christmas and the great demand in the market itself can not act on my orders until January 17. The acepto y me dispongo a esperar algo más de un mes. El precio son 109 euros a los que hay que añadir los gastos de envío y las tasas de aduana, con lo que el total final queda en 148 euros. A esperar tocan. Me confirman inmediatamente la compra mediante correo electrónico y me asignan mi número de pedido. |
| 09-ENE-2011 domingo | Recibo un correo electrónico en el que me informan de que han podido mejorar sus procesos de fabricación y una vez concluido el período de navidad, están en condiciones de adelantar unos días el envío, so they shall remain the same on the 13th due to arrive to my home machine on 17 January. |
| 17-ENE-2011 Monday | receiving apparatus, carried by the courier UPS and put it up. Had already been charged with battery and instructions almost make me start enjoying it immediately. There are manuals and instructions in Castilian. |
| 22-ENE-2011 Saturday | HORROR, DREAD, ANGER stupor. As I prepare to read in bed, my fingers slipping through my brand-new player with such bad luck that is struck with the peak of the table and the screen is broken. Bad luck. I have not lasted even a week. |
| 23-ENE-2011 Sunday | I could not sleep almost all night the tremendous disappointment. I get up early and decided to call as soon as a new device, my KINDLE-2. I place my order and this time they report to be processed immediately and that the book would be in my hands Wednesday, just three days later. At least this time was expected to be almost nonexistent. In the afternoon, and I confirm the issuance of the package and give me the tracking number, the company also UPS. |
| 24-ENE-2011 Monday | not resign myself to have a broken appliance and think about the possibility of settlement. In the afternoon I work up the courage and sorrow and scared shitless by the language and the "all-our-operators-are-busy", under the phone number Amazon in the U.S.. An address in Castilian informs me that it was detected that my call is from Spain and therefore is not free if I continue on with it. In a moment an operator answered me, saying again that it has detected that my call is from Spain and if I want to be treated in Castilian or English. Unprecedented. Before reporting the reason for my call, the operator asked me my account information on Amazon and make me some questions about my data to verify in some way that I am the account holder. When I asked the reason for my call I say clearly, do not forget that we were speaking in Castilian, who dropped me the Kindle has been broken the screen and would like to see the possibility of fixing it. I said you see in my mind that I asked for another, something which I confirm, to which I answer, surprisingly, no problem, send them the damaged and as soon as tangan in the amount reimbursed to me, yes , not including shipping and taxes. I was the face frames. Do not know what to say. I asked again if he wanted to return under those conditions, and to respond affirmatively informed me that I had sent an email with a label and an invoice for a refund. I received an instant e-mail with the above label and instructions for returning the package. When I hung up the phone was literally stunned, was not able to think or say anything. As the events have occurred this week, I have no data on my phone operator, but my feeling is that the duration of the call was about ten minutes. |
| 25-ENE-2011 Tuesday | When I come back with the package to a UPS office and scanned, I say I have no to pay anything, because the label indicates that the port was in charge of the target company. Other savings and a most pleasant surprise. |
| 26-ENE-2011 Wednesday | As planned, at 12:48 I get the package with my KINDLE-2. Only three days ago and a few hours I've asked and I can enjoy it. |
| 28-Jan-2011 Friday | I receive an email from AMAZON in which they informed me that my return has been received and processed and in a days, about ten, I shall pay the amount in the same visa card used for payment. |
| 29-Jan-2011 Saturday | As I write this post, I get email from AMAZON where information processing my return, for which estimated a period of ten days. NEW SURPRISE, I will return a total of 125.46 euros, which also includes the return shipping I paid. RETURN ME also shipping. It is simply incredible. |
is not a question of analyzing the differences between KINDLE PayPro and perhaps be the subject of another entry. If you just should analyze the differences between the English company and U.S. company Grammata AMAZON. But I will not go into it, leaving everyone to draw his conclusions after reading this post and the previous mentioned.
I can only repeat here, in voice as high as you can from a letter, my thanks to Amazon for its operation, its deference to return my the amount of a device that I've broken, and her exquisite attention by phone and by email at all times taking into account the difference in language and country.
THANK YOU SO MUCH, AMAZON.
If ever you are abroad or have a friend who speaks English, have him do the test call from your country to Granada, home of the company to raise Grammata your service a matter to see what happens. Maybe he was surprised, but I fear the worst. As a fact, when I called on Oct. 2 to refer the ebook damaged, do not send me any label, took several hours to send e-mail with instructions and although the size they had paid him to telephone to check they had received my package. And at all times available to my email and my mobile phone which could have confirmed receipt. Just the same, just the same.
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