Over many entries in this blog I referred to my thinking that companies generally are not as they should be trusted and in our relationships with them we have to walk very carefully, and do not value with too much emphasis on the hidden costs of not enough to treat us with honesty and integrity.
This means that the public too much and we are suspicious of extreme caution when purchasing products or services. In the summer of last year made a trip to England where I had to rent a vehicle. I did not have too careful when making the choice and the action and get to pick the car I found an unanticipated surprise: It seemed that they would be about 160 pounds for the rental period became more 300. And I can not in good conscience say that I cheat but I can think to do things in such a way that did not result as planned. The issue was not one that exists thing in the UK called "CDW-Collision damage waiver" which very much affect your obligations to the company in case of an accident. For that story last year and to get an idea of \u200b\u200bthe amount subscribed at the end CDW was higher than the rental car itself.
probably return there this year, a little higher, trying to reach the highlands of Scotland recalling a trip that I did in 1990, although at that time I got there with my own car embarking on the ferry from Santander to Plymouth .
As the water scalded cat runs away, I took my time and thanks to the wonder that is internet, I have made hiring three simulations that have left me puzzled. Two of them have been with the same company, and more specifically HERTZ in my profession that gives me a theoretical discount. Hertz prospecting carried from Spain to the theoretical discount and free web directory with English, the results are different for the same car and same period: with my discount from the English site would be 328 euros while from the English web would be 281 euros. "I can understand?. But I go further and I see that I announce the English version have included "partial coverage Collision Damage (CDW) and partial coverage of damage due to theft (RP)." However, in the English express "collision damage waiver (CDW) and theft protection (TP) included." Not appear at all the concept of "partial."
I do not understand this difference, nor do I discount out more expensive than without it. And I think this is due to the percentage of "cdw" and "tp" including that the employee probably will specify in the window to get there when you're trapped. I must say that these concepts are voluntary, but in a different country where they drive on the left, you have an accident is a possibility .... possible. Because it is not clear how to value what is an accident or its scope.
As I cleared, I launched another simulation, are free, with a local car hire, Arnold Clark. At the end and a car are not exactly identical but in the same category, the total remains after spending the whole process has left the amount of 378 pounds, higher than in the other two cases. Looking everywhere to see if the happy CDW and TP were included and to what extent, only appears the following sentence: "inclusive of all taxes and insurance" that should be translated as "including all taxes and insurance." As I walk I have sent a scaled-mail, a new wonder of the internet, for someone to clarify this sentence. And it's been clarified: are all-inclusive, but in case of an accident and does not specify who is considered an accident, I have an extra charge and only 500 pounds. If I want to be covered in this contingency, I have to add a daily surcharge of 10 pounds.
Last year I was innocent and I paid the duck, say the cdw. This year at least intuit what I'm going to find and I'm ready for it, but it will cost me my good hours of dedication. Searching the forums can be read any kind of "happened" to these issues and the truth is that you make your hair stand on end, depending on countries and situations. One of the things we discussed is that if the rent is paid with a VISA GOLD card CDW covers but the procedures are so cumbersome and require so much paperwork recommended that users employ the CDW and have a smooth ride.
Companies do not care about their reputation. And what Hesiod said many years ago: "A bad reputation is a light weight lifting, heavy to carry and difficult to download." But as we live the day, companies and agencies do not give importance or quantify the intangible and do not care. The car rental company Hertz has lost a customer for this year and possibly the future, because I put the cross last year for not being clear in their relationship with me, but within the thousands of rentals throughout the world have , mine not care less. Let them.
worst thing for the consumer is having to devote extra time to clarify his wanderings in search of the company less bad, rather than look good. There are exceptions and in an upcoming entry I praise new one that continues to surprise me: AMAZON, the big American company sales by mail.
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